Freeman Lock & Alarm

I honestly dreaded having to contact A-Tech for any smart home issues. I had three or four instances where I had to deal with the smart home/door bell "technician". The first visit was for initial setup. The screen that was installed in my house had a visible defect on it. I asked if the unit could be replaced. The defect was about a 1 inch diameter blemish in the screen.

After briefly arguing with me, he called someone (maybe his boss), telling him there was a tiny blemish, "maybe 2 millimeters" and flat out lied. They ended up replacing it but I heard them mention they would put the defective unit in another house instead. that's some shady practices if you ask me. The second visit was because I had changed my wifi password and the doorbell was no longer working.

The same "technician" that did the initial setup arrived. He asked to use my restroom. I figured he needed a quick #1 - but the guy proceeded to take a massive dump in my bathroom and then he didn't even wash his hands. Absolutely disgusting and unprofessional in so many aspects. Honestly, if I ever build a house again I will make it a point to make sure that I this company has nothing to do with it - the smart home guy made me feel uncomfortable and I never wanted to call when I had issues, fearing he would show up again.

He also had basically no idea what he was talking about when it comes to technology. I have a degree in computer science and some of the things he was telling me about technology were just simply and utterly wrong.

My elderly mother went in there yesterday to purchase a part. The gentleman who helped her was very kind. Told her if the part wasn't working, bring it back and they will refund it. It turned out to be the wrong part. She came back today to return it. The elderly lady who helped her ACCUSED her of taking it home and switching it put for an old part because the part in the box was dirty. HOW WAS MY MOTHER SUPPOSED TO KNOW THEY SOLD HER A USED PART? Ultimately, she received a refund, but had to argue to get it. Unfortunately, this is the only store in the area that sells the parts we need for our vacuum, otherwise we wouldn't shop here. Not sure if it was racial discrimination, but the employees need to learn how to be more civil and not accuse customers of being a fraud. It was a $40 piece.

Bought a home and it comes with some stuff that a tech needed to set up. Guy that came to set it up was nice and well mannered but would ask for my phone and start changing settings vs telling me about it so I could do it on my own. Turns out if you can't figure out the settings in the future a service call will cost you $$. Was going to get their subscription for the doorbell and asked about the benefits the second time and responses I get are the service guy should have already told you or a 2 line response that the doorbell already does.

You're trying to convince someone to buy your subscription product, you can be a little better mannered. Not subscribing, I'll just get a Google nest doorbell instead. Edit: I can't even remove my garage door from the app(alarm.com) on my own. Gotta get a service request in. Here is the best part, I called to get a service technician to have it removed and the guy makes a snarky comment like you could just Google it. When in fact I did Google it and results tell you that you can't remove it on your own.

Quick and professional installation of a central vacuum system. Vacuum performance is excellent and I am very happy with the transaction from the courteous and informative sales team through the installation.

I have a central vacuum unit that I think is original to my house (built in 1965), it is a tank, and it says it is a "Beam model 252" on the side. I tried to Google it, it's like it never existed. It needed a gasket to go between the dust bin and the unit (the current one looked like it was from 1965 too). I brought the disintegrating gasket to A Tech Easy Living Store, and they gave me one they had that was a similar size and they thought it could stretch to fit (it did).

They didn't charge me for it. I went in one time because my power head was horribly underperforming, it is not a very expensive unit, I thought it needed to be replaced. I told them I needed a new power head, and was looking to purchase a new one (a very expensive purchase). They told me to bring my power head in to see if they could fix it, and it was very easily fixable.

They could have easily made a hundreds of dollars sale, but were more focused on helping someone out. If the tank ever gives up the ghost, I will replace it at A Tech Easy Living Store. But first, I will bring the beast with me to the store, because I know they would want to see if they could repair it first. It's that kind of place. They are great

I have had an A Tech security system for over 20 years & have always known I, my family & our property are protected. The Derecho hit & the storm took out 4 of the 6 rooms in my home. The A-tech security system still worked except for one motion detector that was destroyed. the system ran on battery back up until power was restored & has been working ever since.

This is thru demolition & re-build. I would recommend A Tech Easy Living Store for anyone who wants to "Know" their home & family will be protected at all times. A Tech's devotion to Professionalism, customer care, & Integrity is unquestionable. Their Alarm Central Station is owned & Manned by their own trained Professional Alarm Central Station Dispatchers.

You cannot find anyone better at what they do. & yes I'd agree with the peoples review concerning the Easy Living store, You can find whatever you need, if they don't have it they'll find it for you.

I called A Tech after a daytime home break-in. Money was no object as I was scared and wanted to do everything I could to keep my family safe. The kind people at A Tech told me what I needed and explained why I didn't need things I thought I did. The installer was kind and very professional. The best part is the live monitoring. My child and I have set off our alarm by mistake and they are prompt in calling to make sure we are ok.

This locally owned company really cares about their clients. A neighbor went with a national chain and they spent ALOT more than I did and the service is not even close to A Tech. Criminals must know about A Tech because since I installed A Tech, (and have their signs posted outside my house) we have had no problems. I even get a break in my home owners policy because of this system. Tom and his team are the best! If you want to keep your family safe call A Tech!

We have had our Beam Central Vac for over 15 years and absolutely love it! It is convenient, easy to use and best of all - keeps the 'dust' out of the home!. We have had very good service when we needed it, we replaced the motor in the unit once (very reasonable) and had replaced the power brush handle once. Pretty good for a unit that is over 15 years old!

The folks at A Tech Easy Living Store are knowledgeable and very willing to assist in any way they can. Highly recommend visiting the store! They have LOTS of items that can make your life easier in your home!