SuretyCAM

The transfer from my old security company to Surety was seamless. I like the test system feature that can be completed with a simple click of the mouse. Your price vs. features are very good compared to other providers. Keep up the good work.

Have been using Surety Security for nearly a year now and can say I'm extremely happy I signed up with them. Their customer support is terrific and the depth of their knowledge for all the DIY equipment is unparalleled. No contracts, very reasonable pricing, and great service all add up to a 5 star review from me.

I was a bit nervous about switching from one of the major alarm companies with my 2gig panel. Surety made it easy. Always fair prices and outstanding customer support. It's been several years and I have control over my own system! I am saving a bundle and feel more secure.

Outstanding company that charges half the cost of the big guys for better equipment that's customized to your needs. It may seem intimidating to install your own system but this team and the owner know their stuff - they'll walk you through everything remotely until you're satisfied. We couldn't WAIT to switch to them from ADT and won't ever go back.

They not only identified what our old sensors were without even visiting our house, saving us like a thousand dollars in new equipment, but the new system they gave us used our old sensors more effectively and gave us capabilities we didn't have before. It's the customer support that makes the difference - yes, you do it yourself, but they're so good you can't screw it up. The end result is you know your system better than if someone spent all day at your house AND you saved a fortune.

Great security monitoring service. They helped me takeover my existing system once contract was concluded. Now, after about a year, I have same great service with options and features I did not have and i got a new price about 10% CHEAPER. Who does that anymore? Thanks Surety!

Just upgraded from an old Honeywell Vista and old local provider. Went with an Qolsys IQ2+ panel with both new wireless sensors as well as integrated the existing wired sensors. New system is well beyond what the old Vista provided along with a bunch of new capabilities that I never had before. Surety support was the closer in this as they assisted all along the way with answering a boatload of questions I had, both before and after the sale.

Their online support forums are fantastic and active. Additionally their service is the one of the cheapest out there. I literally pay $1 more a month than I did with my old provider yet I have a ton more capabilities. I can actually save a few dollars if I go back to the basic services I had with my old provider, but not worth it for the extra dollar. Additionally Surety offers month to month service, so you can cancel at any time or upgrade or downgrade your service. Overall highly recommend Surety and their offering vs going to something like Nest, Ring or Cove. This solution is vastly superior and offers tons of features.

Surety has always been a fantastic company to work with! Getting everything set up was a breeze years ago and they've maintained a reasonable price that has actually *decreased* at least twice since I started my contract! An easy choice for monitoring and home automation

Every time I have requested Surety for support on my 2GIG GC3 system, they have always come up with a solution in a timely manner. My most current experience was in relation to updating my Cell Radio to 4G LTE. I had a couple of questions and also encountered a technical issue. Surety responded and resolved them all very quickly. They are the best to deal with and I highly recommend them.

Moved from Frontpoint to Surety. Frontpoint has excellent customer service but it ends at things they don't directly support. Also, they're pricing scheme is expensive and no longer transparent. I looked for another service and found Surety. I get the same excellent service but they will also try to help with things they do not support, even so far as calling manufactures on your behalf for information.

On top of that, the prices are upfront and more reasonable. I actually found out about them when searching for answers for my Frontpoint system problem, that Frontpoint was unwilling to help with. Glad I switched. One note, which I thought would be a problem but has not, they very much prefer email correspondence over phone.

Slightly disappointed that they don't seem to have a designated customer service phone number, but their private messaging via email is very responsive! For a low monthly fee and easy to use interface, it's perfectly reasonable. I would highly recommend Surety if you prefer to set up your security system by yourself and have a reliable Alarm.com provider at a low price. I used to pay twice as much with my previous service provider.